Frequently Asked Questions

Q: Can I place a scooter or powerchair reservation over the phone?
A: Yes! Our company will gladly accept orders placed over the phone.
Q: Can all of your electric scooters fit into the trunk of a car or a van?
A: Not all motorized electric scooter models can be disassembled. Please see the product information for each scooter to determine which model is best for your needs. Remember to check the weight of the heaviest piece to be sure you'll be able to safely transport your scooter.
Q: Can I return a special ordered item?
A: There are no returns on a special ordered item.
Q: How long will my electric scooter last before I need to charge the batteries?
A: We recommend you charge the batteries each night, even though your battery indicator will probably stay in the green a lot longer! A green light will appear on the charger when the batteries have a full charge. Each electric scooter model and rider are different. A representative can give you an estimate when you confirm your reservation.
Q: What happens if my rental scooter breaks down?
A: Call us immediately! We will troubleshoot with you over the phone to determine if the problem is a mechanical malfunction. If the scooter is inoperable, we will meet you with a new scooter until 7:00pm.